Please note that your order dispatch can take longer than usual due to ongoing sale.

1- How can I place an order?
Once you have added the desired items to your cart, follow the instructions:
To order as a guest
Click on the shopping cart and proceed to checkout
Enter all the required information
Choose the payment method
Click ‘place order’
To order with THE WAY account
Log into your account
Click on the shopping cart and proceed to checkout
Enter all the required information
Choose the payment method
Click ‘place order’
 

2- Does adding an item to the shopping cart reserve it?
No, an item will only be reserved for you after you have confirmed your order at checkout.

3- What is your Estimated delivery time?
Your order will be dispatched within 48-72hrs  and will be handed over to the courier for delivery. However sometimes the order is delayed due to public holidays, unforeseen circumstances (weather, lockdowns), or during sales due to overwhelming response, It could take 5-8 working days for an order to be delivered to the doorstep (depending on the customer location).
 

4- How can I cancel my order?
For order cancellation, please contact our customer services department within 24 hours of placing the order.


5- How to track my Order once dispatched?
To track your order, please visit the following link and enter your order number.
https://www.tcsexpress.com/tracking

 

6- Is THE WAY available in BEECHTREE stores?
Please note that "The Way by beechtree" is only available online at the moment. We don't have any physical stores.

7-What is Order Split

Please note that your order can be split and you will receive multiple tracking numbers. The COD and shipping amount will be split accordingly. No extra charges will be charged from the customer.

8-Will I pay extra charges if my order is split into multiple trackings?

No, the customer won't be charged for any split trackings. 


9- How do I contact customer service department?
You can contact us any of the following methods:
- by using our Website contact form
- by calling us on UAN: 04232500734 (Monday to Saturday 9AM to 11PM)
- On Sunday Helpline will be operational from 10am to till 06pm
- by email, using customercare@theway.pk

What are you looking for?

Your cart